Privacy Policy
Last Updated: October 12, 2026
BioClean Good Housekeeping (“BioClean,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, disclose, retain, and safeguard information when you visit our website, request services, submit forms, communicate with us, make payments, or use our professional cleaning, housekeeping, and related services.
This Privacy Policy applies to our website, online forms, scheduling tools, payment links, text messages, phone calls, emails, service orders, cleaning appointments, and other business communications.
1. Information We Collect
We may collect the following types of information:
Personal and Contact Information: Your name, phone number, email address, billing address, service address, mailing address, and other contact information.
Service and Property Information: Cleaning requests, appointment details, property information, access instructions, service preferences, cleaning requirements, photographs, videos, estimates, invoices, service records, and customer communications.
Payment and Billing Information: Invoice details, deposit confirmations, transaction records, payment status, billing information, refunds, and related financial documentation. Payment card information is generally processed through third-party payment providers rather than stored directly by BioClean.
Website and Device Information: IP addresses, browser types, device information, website pages visited, referral sources, cookies, analytics information, and website interactions.
Communication Information: Emails, SMS/text messages, phone calls, voicemails, website form submissions, customer service inquiries, and other correspondence with our team.
Other Voluntarily Provided Information: Any additional information you choose to provide regarding your property, requested services, cleaning preferences, or special instructions.
We may collect information directly from you, through authorized representatives, from service providers, and automatically through website technologies.
2. How We Use Information
BioClean may use collected information to:
Respond to customer inquiries and provide quotes or estimates.
Schedule, confirm, coordinate, and complete cleaning and housekeeping services.
Send appointment confirmations, reminders, technician arrival updates, and access instructions.
Communicate with customers regarding requested services.
Send deposit links, invoices, payment reminders, and transaction confirmations.
Prepare estimates, service documentation, invoices, and business records.
Coordinate employees, cleaning professionals, contractors, and authorized service providers.
Respond to customer questions, concerns, complaints, and follow-up requests.
Process payments, deposits, refunds, and billing-related matters.
Improve our website, operations, customer service, and business processes.
Maintain business records and comply with legal, accounting, tax, insurance, and regulatory obligations.
Prevent fraud, protect our rights, enforce agreements, and respond to lawful requests.
We use personal information only for legitimate business purposes and as otherwise permitted by applicable law.
3. SMS and Text Messaging
BioClean Good Housekeeping may send SMS/text messages to customers and individuals who have provided appropriate consent or where messaging is otherwise permitted by applicable law.
Our text messaging program primarily includes customer care and service-related communications such as:
Responses to customer inquiries and quote requests.
Cleaning appointment scheduling and confirmations.
Appointment reminders and rescheduling notifications.
Cleaning team arrival updates.
Property access and service coordination.
Deposit requests and payment links.
Invoice and payment reminders.
Service completion notifications.
Customer support and service-related follow-ups.
SMS Consent: Where consent is required, customers may opt in to receive text messages through website forms, written consent, or appropriately documented verbal consent. Providing a phone number, calling our business, or submitting a general inquiry does not automatically constitute consent to receive automated or promotional messages.
Message Frequency: Message frequency varies depending on your appointment schedule, service requests, and communications with our business.
Message and Data Rates: Message and data rates may apply according to your mobile carrier and wireless plan.
Opt-Out: You can opt out of receiving text messages at any time by replying STOP to an applicable message. You may receive one final confirmation message.
Help: Reply HELP for assistance or contact us at +1 650-573-1923.
SMS Privacy: No mobile opt-in information, mobile phone numbers, or SMS consent information will be shared with third parties or affiliates for their independent marketing or promotional purposes.
We do not sell, rent, or transfer SMS opt-in information to third parties for marketing purposes.
We may use authorized communication platforms and messaging service providers to deliver text messages on our behalf, subject to appropriate confidentiality and data protection requirements.
If we offer promotional SMS messaging, we will obtain any separate consent required by applicable law. Consent to receive marketing messages is not a condition of purchasing services.
4. How We Share Information
We may disclose information when reasonably necessary to provide requested services, operate our business, or comply with legal obligations.
Information may be shared with:
Cleaning Personnel and Authorized Contractors: Employees, cleaning professionals, contractors, and authorized service providers involved in completing requested services.
Payment Processors: Third-party providers used to process payments, deposits, refunds, and financial transactions.
Technology and Communication Providers: Customer relationship management platforms, scheduling systems, SMS providers, website hosting services, email platforms, cloud storage providers, and related business software providers.
Professional Advisors: Accountants, legal professionals, insurance providers, tax advisors, and other professional service providers.
Government and Legal Authorities: Courts, regulators, law enforcement, or government agencies when disclosure is required or otherwise permitted by applicable law.
Authorized Representatives: Property owners, property managers, tenants, or other individuals authorized to receive service-related information.
We do not sell customer contact lists or share customer information with unrelated third parties for their independent direct marketing purposes.
No mobile opt-in information, phone numbers, or text messaging consent will be shared with third parties or affiliates for marketing or promotional purposes.
5. Third-Party Vendors and Service Providers
BioClean may use third-party service providers to assist with cleaning operations, scheduling, customer communications, payment processing, website management, and business administration.
We may provide these parties with information reasonably necessary to perform services on our behalf.
Our service providers may have their own privacy practices. We encourage customers to review the privacy policies of independently operated third-party websites, payment platforms, and services.
6. Cleaning Services and Property Information
Our cleaning and housekeeping services may require collecting information about a customer's residence, commercial property, service location, and cleaning requirements.
This information may include property addresses, building access instructions, cleaning preferences, photographs, service notes, and scheduling details.
We use this information to coordinate and perform requested services, document completed work, communicate with customers, and address service-related concerns.
Property photographs, videos, and identifiable customer information will not be publicly published for advertising or promotional purposes without appropriate authorization.
Access instructions and other property-related information may be shared with personnel or service providers who reasonably need the information to complete authorized services.
7. Cookies and Website Analytics
Our website may use cookies, analytics tools, tracking technologies, pixels, and similar technologies to:
Improve website functionality and user experience.
Understand website traffic and visitor interactions.
Measure advertising and marketing performance.
Improve our services and customer communication processes.
Maintain website performance and security.
These technologies may collect information such as IP addresses, browser details, device information, pages visited, referral sources, and interactions with our website.
You may adjust your browser settings to block or delete cookies. Some website features may not function properly if cookies are disabled.
Where applicable law requires additional notice, consent, or privacy choices regarding cookies or advertising technologies, we will provide those options.
8. Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, disclosure, alteration, or destruction.
These safeguards may include restricted access to customer records, password-protected systems, secure payment processing, and protections provided by authorized technology service providers.
However, no method of electronic transmission, storage, or internet-based communication is completely secure.
We cannot guarantee absolute security.
9. Data Retention
We retain personal information for as long as reasonably necessary to provide services, maintain business records, support customer service, comply with legal requirements, resolve disputes, and fulfill legitimate business purposes.
Retention periods may vary depending on the type of information and applicable legal, contractual, accounting, tax, insurance, or operational requirements.
Examples include:
Customer contact information retained for service coordination and customer support.
Cleaning records and service documentation retained for business operations and dispute resolution.
Payment and billing records retained for accounting, tax, and financial recordkeeping.
Communication records retained as reasonably necessary for customer service and business documentation.
Website analytics and technical records retained according to applicable operational requirements and service provider settings.
When information is no longer reasonably necessary, we may delete, deidentify, or securely dispose of it, subject to applicable requirements.
10. Your Privacy Choices
Depending on applicable law, you may have certain rights regarding your personal information.
These may include the right to:
Request access to personal information we maintain about you.
Request correction of inaccurate personal information.
Request deletion of certain personal information, subject to applicable exceptions.
Request information regarding how your personal information is collected, used, and disclosed.
Opt out of applicable SMS/text messaging programs.
Manage certain website cookies and tracking preferences.
To unsubscribe from text messages, reply STOP to an applicable message.
To request assistance with text messaging, reply HELP.
For other privacy requests, contact us using the information provided in Section 15.
We may take reasonable steps to verify your identity or authority before processing certain requests.
11. California Privacy Notice
California residents may have additional privacy rights under applicable California laws, including the California Consumer Privacy Act (CCPA), as amended, where applicable to our business.
Depending on applicable requirements, these rights may include:
Right to Know: Request information about certain categories and specific pieces of personal information collected, used, or disclosed.
Right to Delete: Request deletion of eligible personal information, subject to applicable legal exceptions.
Right to Correct: Request correction of inaccurate personal information.
Right to Opt Out: Exercise applicable rights concerning the sale or sharing of personal information.
Right to Non-Discrimination: Exercise applicable privacy rights without unlawful discriminatory treatment.
The categories of personal information collected, the sources of information, the purposes for collection and use, and categories of recipients are described in this Privacy Policy.
BioClean does not sell personal information for monetary compensation.
We do not sell or share mobile opt-in information or SMS consent records with third parties or affiliates for their marketing purposes.
Certain advertising or website tracking practices may qualify as sharing under California law even when no money changes hands. Where applicable, we will provide required disclosures and opt-out mechanisms.
To submit a privacy request, contact:
+1 650-573-1923
12. Children's Privacy
Our website and cleaning services are intended for adults, homeowners, tenants, property managers, businesses, and other individuals requesting professional cleaning or housekeeping services.
Our website is not directed toward children under the age of 13.
We do not knowingly collect personal information directly from children under 13 without appropriate authorization.
If you believe a child has provided personal information to us without appropriate authorization, please contact us so we can review the matter.
13. Third-Party Links and Websites
Our website, text messages, emails, forms, and other communications may contain links to third-party websites or services.
These may include payment processors, scheduling platforms, maps, customer portals, and other resources.
We do not control the privacy policies, security practices, availability, or content of independently operated third-party websites.
We encourage you to review the privacy policies of these services before providing personal information.
14. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in business operations, services, technology, or applicable laws.
Any updated Privacy Policy will be posted on our website with a revised “Last Updated” date.
Where required by applicable law, we will provide additional notice or obtain consent before implementing material changes affecting personal information.
15. Contact Information
If you have questions about this Privacy Policy, our information practices, SMS communications, or your privacy rights, please contact:
BioClean Good Housekeeping
Email: [email protected]
Phone: +1 650-573-1923
Website: https://biocleanca.com
For privacy inquiries, requests regarding personal information, or concerns about how your information is handled, please contact us using the information above.